Support & FAQs
Answers to the questions learners ask most, and how to reach us when you need more help.
Frequently asked questions
How do I open a course I have purchased?
Sign in with the email address used for your purchase, then open My Learning. If you purchased using an email access link, use Recover course access to request a new link. If the course is still missing, contact support with your account email and order reference.
How do I reset my password?
Use Forgot password with your account email and follow the reset email. Check your spam folder if it does not arrive. If you normally use Google or LinkedIn, you can also sign in with that same provider.
I paid, but my course has not opened. What should I do?
Return to the payment-status page in the browser used for checkout and allow confirmation to finish. Do not pay again while the payment is being checked. If access is still missing, email support with your purchase email, course name and order reference.
Where can I download my certificate?
After passing the final examination, open Certificates in your learning account to find your certificate and sharing options.
Where can I find my payment receipt?
Check the receipt email sent after payment. Your profile also lists paid orders with receipt downloads. If you cannot find your order, contact support with your purchase email and course name.
What if I do not pass the exam?
Your course page lists the attempt limit and waiting period between attempts. If you have used all attempts, contact support with your course name and account email before purchasing again.
How do I request a refund?
Read the refund eligibility conditions, then email support with your account email, order reference, purchase date, course name and reason. Requests must be made within the published refund window.
How can someone verify my certificate?
Enter the certificate number on the Therapy Council Credential Register. Verification is free and does not require an account. The register confirms credentials issued by Therapy Council, not statutory professional registration.
Still need help?
Email support@therapycouncil.org with the address associated with your account. Critical access issues are targeted within one business day; most other questions within two. Full details are in our Support Policy.
Questions about billing or refunds?
Read the Refund Policy