Support & FAQs
Answers to the questions learners ask most, and how to reach us when you need more help.
Frequently Asked Questions
What does a Therapy Council certification verify?
A Therapy Council certification verifies that the named learner completed the published programme and passed its graded assessment. The certificate carries the learner name, credential title, and a unique number entered in the public register, so an employer or client can confirm it online at any time, free and without an account.
What makes a Therapy Council certification credible?
Three things. Every programme is built as hands-on practice with real scenarios, so the training reflects actual work. Every certificate is assessment-gated: it is only issued after you pass a graded assessment at the end of the programme. And every credential stays publicly verifiable, so its value can be checked by any employer or client in seconds rather than taken on faith. Therapy Council is an independent certification body: we publish our standard openly and back every certificate with the register.
Who are these certifications for?
Practitioners adding a new modality to their work, educators and counsellors formalising skills they already use, and career-changers entering mental wellbeing work. Each programme starts from professional foundations, including the ethics and scope-of-practice boundaries that responsible practice depends on.
How does the assessment work?
Each programme ends with a written exam, marked automatically against a published pass mark, and the certificate is only issued on a pass. Every attempt draws a fresh set of questions from the bank, so a retake is a new paper rather than a second run at the same one. The applied activities and case work inside the programme are there to practise on; the exam is the graded part.
How long does certification take?
Programmes are fully self-paced and course access is lifetime from enrolment. Each programme publishes its estimated study hours before you enrol, so you can judge the commitment upfront and set your own pace. Progress is saved automatically, so you can pause and resume whenever life requires it.
Does my certificate expire?
No. Your certificate and its register entry stay up permanently, so an employer or client can confirm the credential and the date you earned it for as long as you need. The certificate also carries a four-year date, which marks how long it stands as current against the syllabus you were assessed on. Recertifying after that is optional: you sit the current version of the assessment and receive a certificate dated against the current curriculum, which is worth doing if the standard has moved on since you trained or a client wants a recent date. Course material you bought stays yours either way. Full terms are in our Certificate Validity and Renewal policy.
Is this a professional licence?
No. Therapy Council is an independent private organisation, not a regulator, a licensing board, or an accredited academic institution. Its certifications attest to training completed and assessment passed. They are not a clinical licence and do not replace jurisdiction-specific licensing or regulatory requirements. If you are asking whether this counts toward a board renewal, your board is the final authority. Ask them first, and we will send you whatever documentation they need.
What if a programme is not right for me?
Every certification publishes its full curriculum before you enrol, so you can see exactly what you will learn. If it still turns out not to fit, we have a straightforward refund policy with the current terms published openly.
Still Need Help?
Email support@therapycouncil.org with the address associated with your account. Critical access issues are targeted within one business day; most other questions within two. Full details are in our Support Policy.
Questions about billing or refunds?
Read the Refund Policy