Digital learning products can be accessed immediately after purchase. Refund eligibility may be limited once course content, downloads, exams, or certificates have been accessed.
Refund Window
Unless a product page states otherwise, refund requests must be submitted within seven days of purchase. Approved refunds are returned to the original payment method where possible.
Eligible Requests
- Duplicate accidental purchases of the same product by the same learner.
- A technical access issue that Therapy Council cannot resolve within a reasonable period.
- A purchase made in error where substantial course content has not been accessed, downloaded, completed, or certified.
Non-Refundable Situations
- Completed courses, attempted exams, issued certificates, downloaded materials, or substantially accessed digital content.
- Missed discounts, expired promotions, currency conversion costs, bank fees, tax differences, or third-party charges.
- Account suspension, certificate revocation, or termination due to policy violations.
- Requests made after the refund window unless required by applicable law.
How to Request a Refund
Email support@therapycouncil.org with your account email, order ID, purchase date, course name, and reason for the request. We may ask for additional information before approving or denying the request.
Processing Time
After approval, refunds are submitted to the payment processor. Bank and card processing times vary and are outside Therapy Council's control.
Chargebacks
Please contact support before filing a payment dispute. Unresolved chargebacks may result in paused access while the dispute is investigated.
Contact
Refund questions can be sent to Therapy Council at support@therapycouncil.org.