Information We Collect
- Account details such as name, email address, password credentials, authentication identifiers, and profile information.
- Learning records such as enrollments, course progress, assessment results, certificate IDs, downloaded resources, and support interactions.
- Payment and billing details processed by payment providers, including transaction status, billing contact details, and purchase history.
- Technical data such as device type, browser, IP address, log data, pages viewed, session activity, cookies, and analytics identifiers.
- Communications you send to us, including support tickets, feedback, forms, and email correspondence.
How We Use Information
- To create accounts, provide course access, track learning progress, issue certificates, and verify credentials.
- To process purchases, refunds, support requests, security checks, fraud prevention, and account administration.
- To improve course quality, platform performance, accessibility, learner experience, and communications.
- To send service messages, policy updates, support responses, and optional marketing where permitted.
- To comply with legal obligations and enforce our terms and policies.
Legal Bases and Consent
Where applicable, we process personal data based on contract performance, legitimate interests, consent, legal compliance, or protection of rights and safety. You may withdraw consent for optional communications without affecting required service messages.
Sharing and Processors
We do not sell personal information. We may share limited information with trusted providers that help us operate the platform, including hosting, analytics, payment, authentication, email, support, course delivery, review collection, and credential verification providers.
We may disclose information if required by law, to protect rights and safety, to investigate abuse, or as part of a business transfer subject to appropriate safeguards.
Retention and Security
We retain information for as long as needed to provide services, maintain learner records, resolve disputes, meet legal obligations, and enforce policies. We use reasonable technical and organizational controls, but no internet service can guarantee absolute security.
Your Choices and Rights
- You may request access, correction, deletion, portability, restriction, or objection where applicable law grants those rights.
- You may opt out of non-essential marketing emails using unsubscribe links or by contacting support.
- You can manage many cookies through your browser settings and any available cookie preference controls.
Children and Sensitive Data
Therapy Council is designed for adult learners and professional development. We do not knowingly collect personal data from children. Do not submit clinical records, patient files, or unnecessary sensitive personal data through the platform.
International Use
If you access Therapy Council from outside the country where our systems or providers operate, your information may be processed in other jurisdictions with different data protection laws.
Contact
Privacy questions or rights requests can be sent to Therapy Council at support@therapycouncil.org.